Author: Arnaud

  • Conversational History 

    Overview  Neo now uses conversational history to give you more consistent and context-aware responses across your interactions. By referring relevant details from previous conversations when appropriate, Neo can better understand what you’re trying to do, and provide more accurate guidance, while avoiding unnecessary repetition.  Added value  Conversational history helps Neo deliver a smoother and more efficient experience by:  This results in…

  • Support Subcategories 

    Overview  You can now navigate the support section [provide link to support section] more easily with the introduction of subcategories. This improvement applies to the “How Neo can help you” and “Neo Agents” sections, where content is organized across multiple topics. Questions are now structured using subcategories displayed at the top of the page.  Added value  Subcategories make navigation within the…

  • Leave Balance Country Support

    Overview  The Leave Balance feature in Neo allows you to view your up to date leave information directly, without accessing the Replicon portal. When you request your leave balance in Neo, the system shows all leave types and your current balances.  This feature is available only in countries where Replicon is the official leave management platform. Check at the bottom…